Privacy Policy

Shepparton Automotive Group is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Shepparton Automotive Group manages personal information. It is structured as follows:

1. Personal information Shepparton Automotive Group collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Shepparton Automotive Group and complaints
10. Changes to Privacy Policy

1. Personal information Shepparton Automotive Group collects

The main types of personal information Shepparton Automotive Group collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Shepparton Automotive Group such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Shepparton Automotive Group's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Shepparton Automotive Group's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Shepparton Automotive Group's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Shepparton Automotive Group.

Shepparton Automotive Group collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Shepparton Automotive Group keeps of telephone calls, or emails received, or messages sent to Shepparton Automotive Group or posted on Shepparton Automotive Group's pages on social media);
• Shepparton Automotive Group's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Shepparton Automotive Group collects personal information in connection with running its business directly from the individual concerned. On occasion Shepparton Automotive Group may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Shepparton Automotive Group stores personal information in electronic and paper form.

Shepparton Automotive Group uses and discloses personal information as follows:

• to source vehicles and sell them to Shepparton Automotive Group's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Shepparton Automotive Group's customers and prospective customers;
• to obtain products, services or information from Shepparton Automotive Group's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Shepparton Automotive Group knows about them);
• to operate and manage Shepparton Automotive Group's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Shepparton Automotive Group. For example, Shepparton Automotive Group may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Shepparton Automotive Group also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Shepparton Automotive Group uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Shepparton Automotive Group uses in the operation of the computer program is browsing history on Shepparton Automotive Group's websites, name, contact information, and other information you may input into Shepparton Automotive Group's websites. The level of human oversight Shepparton Automotive Group provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Shepparton Automotive Group's staff.

4. Cookies

Shepparton Automotive Group uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Shepparton Automotive Group's web server. Shepparton Automotive Group may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Shepparton Automotive Group's platforms and those social media platforms. Shepparton Automotive Group's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Shepparton Automotive Group's website.

5. Links to other websites

Shepparton Automotive Group's website may contain links to third party websites. Shepparton Automotive Group does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Shepparton Automotive Group and do not wish to receive these communications from Shepparton Automotive Group in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Shepparton Automotive Group.

7. Overseas transfers

Shepparton Automotive Group's website/s are hosted in Australia. On occasion, a third party service provider Shepparton Automotive Group engages or that Shepparton Automotive Group is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Shepparton Automotive Group holds about them by contacting Shepparton Automotive Group during business hours on (03) 5831 0555 or via the contact page.

Shepparton Automotive Group may require an individual making a request to verify their identity before processing their request.

Shepparton Automotive Group will aim to respond to all requests promptly and within 30 days.

Shepparton Automotive Group may refuse a request where permitted or required by law. Shepparton Automotive Group will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Shepparton Automotive Group and complaints

If you have any queries, concerns or complaints about how Shepparton Automotive Group handles your personal information please contact Shepparton Automotive Group during business hours on (03) 5831 0555 or via the contact page. Shepparton Automotive Group may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Shepparton Automotive Group can understand the nature of your concern. In most cases, Shepparton Automotive Group will ask that you put your request in writing.

Shepparton Automotive Group takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Shepparton Automotive Group's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 5831 0555
• Mailing Address: 80 Benalla Rd, Shepparton, VIC, 3630

10. Changes to Privacy Policy

Shepparton Automotive Group may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.